Refunds, Cancellations & Delivery

1. What this policy covers

This policy applies to every plan, Bespoke option and add-on you buy from Parvaya, and forms part of our Terms of Service. Partners' subscriptions follow the cancellation terms in their partner agreement where it says something different.

It does not affect any right you have under the Consumer Protection Act, 2019 or other law that cannot be excluded by contract.

2. When work starts

Because refunds depend on it, we are precise about when work has started. It is the earlier of:

• the moment we tell you on WhatsApp or by email that we have started on your invitation; or
• the moment we send you a first draft, a design concept or a private editing link.

We start only after we have your payment and your details. If you would like us to wait, for example until your dates are final, just tell us and we will hold your order without starting.

3. Plans and add-ons

Upgrades

If you upgrade to a higher plan, you pay only the difference. If you cancel an upgrade before we have started the extra work it covers, we refund the difference in full.

4. Bespoke designs

• Personal Touch: fully refundable until we start the design work, then not refundable. We keep refining it with you instead.
• Illustrated: fully refundable until we start the design work, then not refundable. We keep refining it with you instead.
• Fully Bespoke: we take 50% before we begin and 50% when you approve the final design. If you cancel before we share the first concept, we refund the 50% in full. Once we have shared a concept, the first 50% is not refundable; if you cancel before approving the final design, you do not pay the second 50%.

Because a Bespoke design is made for you, we cannot resell the work, which is why it stops being refundable once we have started it.

5. When we refund even after work has started

You are entitled to a full refund of the affected part of your order if:

• we are unable to deliver what you paid for, for any reason within our control;
• we miss the delivery time we promised you by more than 48 hours, for reasons within our control, and you tell us you no longer want the order before we deliver it (a rush add-on is refunded if we miss the same-day slot, even if you keep the order);
• a feature included in your plan, including one marked Early access, cannot be provided for your event, in which case we refund a fair part of the price for that feature, or offer you an equivalent;
• you were charged twice or charged the wrong amount, in which case we refund the duplicate or the difference;
• we end the Service for reasons that are not your fault, in which case we refund in proportion to the time remaining on your link.

6. When refunds do not apply

• You change your mind after work has started, or after you have approved and we have published the invitation.
• Your event is postponed, moved or cancelled after work has started. We will gladly update the dates, times and venue for you: this counts as a correction within your plan, and if your corrections are used up, we will make one change for a postponed event free of charge.
• Delays caused by waiting for your details, files or approvals.
• Mistakes in details you gave us or approved, although we will always help you fix them.
• Your invitation is taken offline because it breaks our rules for content and use.
• Differences in how an invitation looks or behaves on particular devices, browsers or apps, as described in our Terms.

7. How to cancel or ask for a refund

1. Message us on WhatsApp at +91 70218 74064 or email hello@parvaya.com from the number or address you ordered with.
2. Include your reference code (PV-…) if you have one, your name, and the payment reference or a screenshot of the payment.
3. We will acknowledge your request within 48 hours and tell you our decision within 7 working days.
4. If the refund is approved, we pay it to the original payment method (the same UPI ID or bank account) within 7 working days. Your bank may take a few more days to show it.

We never ask for an OTP, UPI PIN or card details to process a refund. Nobody from Parvaya will ask you to "receive" money by entering your PIN.

Please contact us before raising a dispute or chargeback with your bank or UPI app. Most issues are resolved quickly on WhatsApp, and a chargeback can pause your invitation while it is investigated.

8. How your invitation is delivered

Parvaya sells a digital service. Nothing is shipped and there are no shipping charges. We deliver:

• draft and final invitation links on WhatsApp, or by email if you prefer;
• private editing links, where you have chosen to fill in the details yourself, with the access code sent separately;
• any files or data that come with your plan, such as RSVP sheets or guest-photo folders, as a shared link.

Turnaround times

Times are counted from when we have both your payment and all the details and files we need:

Times pause while we wait for your information or approval, and may be longer around major festivals and peak wedding dates, in which case we will tell you before you pay. Your invitation is delivered when we send you the draft link for review; it goes live when you approve it and we publish it.

If you have not received a link within the promised time, message us and we will sort it out straight away.

9. Questions

If you have any question about a payment, refund or delivery, message us on WhatsApp or email hello@parvaya.com. If you are unhappy with how we have handled it, you can escalate to our Grievance Officer, Soham Shirsat, at hello@parvaya.com.